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Frequently Asked Questions (FAQs)

  1. How do I place an order?

    • To place an order, simply browse our website and add the desired items to your shopping cart. Proceed to checkout, where you will be prompted to provide your shipping and payment information. Once your order is confirmed, you will receive an email confirmation with your order details.


  2. What payment methods do you accept?

    • We only accept payments securely through PayPal to ensure your payment details are protected.


  3. How long will it take to receive my order?

    • Processing Time: 1–3 business days (Quality control & packaging).
    • Standard Delivery: 7–10 business days

      Remote Addresses:
      Please note that deliveries to Alaska, Hawaii, Puerto Rico, and remote military bases and islands may require an additional 3–5 business days and may incur a small remote area surcharge at checkout.


  4. Can I track my order?

    • Yes, once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your order by clicking the tracking link provided in the email or by logging into your account on our website.


  5. What is your Return Policy?

  6. Do you offer international shipping?

    • Unfortunately, as of now, no. But we will in the near future.


  7. How can I contact customer service?


If you have any other questions that are not addressed here, please don't hesitate to contact us at support@nattyjewelcy.com. We're here to provide you with the information and support you need!

Natty Jewelcy Team